Interactive Reading

Learning on the Job

When Ana started her first job at a busy hotel, she quickly realized that school had not ____(1) her for everything. Guests often had urgent requests, and she needed to ____(2) problems quickly while staying polite. During her first week, she felt ____(3) and made several small mistakes, such as giving a guest the wrong room key. Her manager, however, was very ____(4). Instead of criticizing her, he explained how to ____(5) each situation calmly. （缺一句话） Over the next few months, Ana became more ____(6) and even began training new employees. She learned that experience is just as ____(7) as formal education, and that asking questions is a sign of strength rather than ____(8). Today, she plans to ____(9) her own small hotel one day.